Experience: 9 – 14 Years
Education: UG – Any Graduate – Any Specialization
PG – Any PG Course – Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 16 Oct
Desired Candidate Profile
The Ideal Candidate
-Should have at least 10-12 years of total experience. He / She will be leading and own end to end operations account including cost and margins.
-Should have knowledge of techniques like Kaizen, Lean sigma, 6 sigma.
– Should have led a team of 100+ people and should have at least 5-6 direct reporting in managerial cater.
– Should have minimum 6 to 7 yrs of experience in the BPO arena and Managerial experience.
– Should have knowledge of Microsoft sharepoint work for at least 2 years
Proficiency in MS Office Suite.
– Should have SDLC ( Software development life cycle) and PDLC (Project development life cycle) knowledge and background.
– Business Knowledge and Client Interaction
– Excellent Communication with Problem solving and Collaboration Skills.
Ideal candidate will have
– Managing multiple projects in content management.
– Interacting with global clients & Fostering a positive working relationship with the client.
– Operational, Strategic and tactical decision making for the program.
– Should be willing to travel 2- 3 months across a year
Direct – 08042556821, 09344189422
Mail – firstname.lastname@example.org